(+256) 709909860

Mon-Sat 8:00AM - 8:30PM

(+256) 709909860

Mon-Sat 8:00AM - 8:30PM


Important Information

An Apple ID is a personal account you must use to access Apple services like the App Store, iTunes Store, iCloud, iMessage, the Apple Online Store, FaceTime, and more. It includes the email address and password you use to sign in, as well as all the contact, payment, and security details that you’ll use across Apple services.

Any time you set up a new device, make a purchase, or use any Apple service, you will be asked to sign in with your Apple ID and password. Once signed in you’ll have access to the service and all the personal information in your account.

Just one ideally. Use the same Apple ID everywhere you sign in to ensure that all your Apple services and devices work together seamlessly and you can access your personal content from all your devices

Your Apple ID should not be shared with anyone else. It provides access to personal information including contacts, photos, device backups, and more. Sharing your Apple ID with someone else means you are giving them access to all your personal content and may lead to confusion over who actually owns the account. To share iTunes & App Store purchases, photos, a calendar, and more with someone else, try Family SharingiCloud Photo Sharing, or other easy-to-use sharing features.

You can reset your Apple ID password if you have access to the email address linked to it. If this is the case you can reset your Apple ID on https://www.iforgot.apple.com.

Apple Care Uganda unfortunately cannot help with this since, for security reasons, we have absolutely no access to these details. The only way you can retrieve your password is by contacting Apple directly as they are the only ones who can help.

Technical Information

The only way to get past this is to restore your device. Please be aware that you should always know your correct Apple ID and password as you will be asked to input this information. If you do not know your Apple ID and password you will not be able to use your device. Please note that, unless you have a backup of your data, all information will be lost following the restore process.

The Apple Care Uganda service centre is located in the heart of Kampala. All our Apple certified technicians are located here and will assist you with the issues you my be experiencing with your device.

Please contact us via Calls or WhatsApp on (+256)-709909860 for more assistance.

Please feel free to contact us via our customer help line for Calls or WhatsApp on (+256)-709909860. 

We shall be glad to assist you in time.

The technicians are available from Monday to Friday from 8:30 till 7:30. Contact us via Calls or WhatApp on (+256)-709909860.

You should back up your device regularly. It is always the responsibility of the customer to first back up any content and/or information especially before any services are required. The customer is hereby made aware of the likeyhood that data saved on a hard disk or other storage medium may be lost or reformatted during a repair. Apple Care Uganda will not be held responsible for any loss or damage to any software programs, data or other information stored on any medium or on any part of the products while said equipment is being serviced.

Yes we repair all Apple devices like iPhones, iPads, macbooks, apple watches and we replace the faulty parts with Original Apple parts.

Contact us today via Calls or WhatsApp on (+256)-709909860.

Support Information

We are located at the heart of Kampala at Kooki Tower Level 3 Shop 318, Kampala road.

Contact our customer care helpline directly via Calls or WhatsApp on (+256)-709909860. Our customer care shall assist you accordingly.

Yes we do. Feel free to Contact our customer care helpline directly via Calls or WhatsApp on (+256)-709909860. Our customer care shall assist you accordingly with full details of how your package will reach you.

You can also send in your iPhone or any other Apple device to our store in Kampala for professional repairs. All you need to do is Contact our customer care help line on (+256)-709909860 via Calls or WhatsApp to get further assistance on how to send in your device for repair.

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Contact Info

Contact our main customer care personnel via Calls, and WhatsApp
Visit our Kampala store at Kooki Tower, Level 3 Shop 318, Kampala Road.


Monday to Sunday 8:00am — 8:30pm


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